Sunset Cove 2, Margate

- Please attach all FICA documents and return with proof of deposit payment and the completed, initialled and signed Holiday Reservation Confirmation. FICA requirements: Copy of ID / Passport and Proof of residence (Utility bill or current Lease Agreement. Residential address supplied must reflect on document, P O Boxes and/or Private Bags not accepted).
- To confirm your reservation, the reservation deposit must be paid within 48 hours of your enquiry.
- The managing agent may not allow changes to the check in and check out times as our cleaners require sufficient time to ensure the unit as a whole is available to you and/or the next Guest/s in the condition set by the managing agent on their arrival.
- All holiday homes are non smoking. smoking only permitted outside the home and in accordance with Body Corporate regulations.
- Strictly no pets are allowed unless guests booking has been made in a pet friendly holiday home.
- A damages deposit per booking will be held (depending on the unit booked). The deposit will be refunded within two weeks after your departure less any deductions deemed necessary. You will receive the deposit refund through a bank transfer to the bank account that you stipulate on your Personal Information form.
- If damages exceed the damage deposit amount you will be informed and a bill will be submitted to you for immediate settlement thereof.
- All debris, rubbish and discards are placed in allocated rubbish bin/s.
- Soiled dishes are cleaned.
- No crockery, cutlery, utensils, equipment etc. are damaged or missing.
- All internal keys are left on the kitchen table and the property is left locked and armed (if applicable).
- No linen is lost or damaged.
- No early arrival or late departure.
- All parking passes are returned in envelope with keys. If keys, remotes, gate tags are mislaid, broken and/or damaged in any way the Guest/s are solely responsible for replacing the set at their own cost, prior to vacating premises.
- On departure Guest/s are required to leave the unit in a clean and tidy state, if not, a cleaning fee will be levied for 6 or less sleeper properties and a higher cost for properties sleeping 7 or more.
- A linen change for bookings longer than 7 days is available at an additional levy per person per change. A cleaning service is available for bookings longer than 7 days at an additional levy per service.
- You can arrange these extra services with our offices, however specific days must be booked and payment thereof included with your final payment. No payments are to be made direct to our staff, unless in the form of a gratuity.
- Payment of the reservation deposit constitutes acceptance of these Terms and Conditions.
- Failure to pay deposit by the stipulated date will result in cancellation of the provisional booking and the managing agent will retain the right to re-let it to another client.
- Please quote your booking code shown on the top right hand side of the first page of this document. Kindly use this reservation number whenever you make a payment and/or email us and/or call us regarding your reservation.
- Please ensure that your account is settled in full, fourteen (14) days, prior to arrival(One (1) month prior to arrival for Easter and December bookings).
- No keys will be released when collecting without full and final payment.
- Rates include a one time linen setup.
- No daily housekeeping service While linens are included in the unit, daily maid service is not included in the letting rate, unless requested. It is however available at an additional levy per service, see Reservation / Damages deposit. Towels are not supplied, please ensure to bring your own. No linen is permitted to be removed from the property.
- Rates are subject to change without prior notice.
- Parking in complexes is limited to a maximum of two (2) vehicles. Vehicles are to be parked in designated parking areas only. Parking on the road is not permitted. Illegally parked cars are subject to towing. Applicable fines/towing fees are the sole responsibility of the vehicle owner.
- The use of a Hot tub/Jacuzzi is solely at the owners discretion and must be respected at all times. No children under the age of 12 permitted in hot tubs at any time. When using the hot tub, remember there is a certain health risk associated with this facility. Use at your own risk. Do not stand on the hot tub covers. Hot tub covers are for insulation purposes and not designed to support a person/s. They will break and you will be charged for replacement. Remember when not in use switch off, if in use and you get out for a bit, leave cover on so hot tub stays warm.
- These units are on French drains and septic systems. The septic system is very effective; however, it will clog up if improper material/s are flushed. Do not flush anything other than toilet paper. No feminine products should be flushed at anytime. If it is found that feminine products or any foreign matter has been flushed and caused clogging of the septic system, you will be charged damages, which will be deducted from your damages deposit.
- It is your responsibility to take out adequate travel insurance and cover for the duration your trip. Additional conditions The premises are let for holiday purposes only and only for the period stated within this agreement. In the event of any appliance being out of order we cannot be held liable for the replacement thereof, we will however endeavour to have it repaired at our earliest convenience once reported. No reduction of rates will be allowed for delays beyond Guest/s and their visitors must abide by our terms and conditions and that of the Body Corporate regulations.
- No weddings, parties, or large gatherings are allowed. The number of people occupying the premises must not exceed the number of people that were initially booked and/or had beds provided for (children inclusive).
- Guest/s will not be allowed to enter and or occupy the unit if the Guest/s exceed the maximum Guest/s allowed per unit. This will be construed as a breach of the agreement and therefore all Guest/s will be evicted with immediate effect. This will lead to the forfeiture of all monies paid.
- If unit/s were left open and no forced entry was gained in case of burglary, Guest/s will be held responsible for any losses and/or damages.
- For all bookings Right of admission reserved.
- The managing agent cannot be held liable for any losses or inconvenience to tenants caused by an act beyond our control.
- Please bring your own DSTV decoder, smart card and cables, towels, black bags, coat hangers, toilet paper and cleaning materials.
- Whilst we guarantee you a beautifully clean unit, we cannot be held accountable for the décor of the units as we lease these units to you on behalf of landlords. Should you have any suggestions or compliments and/or complaints, we do welcome your feedback and will happily forward any suggestions or compliments to the landlords. If you are placed in a unit that you are completely unhappy with, you need to inform us within 12 hours of arrival, in writing. Whilst every attempt will be made to satisfy your accommodation needs, we cannot guarantee a move - especially in peak season. Should you fail to inform us within 12 hours of arrival, no alternative arrangements will be made and/or no refunds will be due to you.