Pepper Tree, Paternoster

The guest hereby acknowledges that all rentals are subject to the following Booking Conditions and that all guests will be bound by these Terms and Conditions:

- Upon paying a deposit or settling balance in full, you acknowledge your acceptance and understanding of these Conditions. Please note that all guests are required to sign an indemnity form on check-in.

Outstanding Balance:

- Please ensure that the outstanding balance is paid at least 7 working days prior to arrival.

- Should a booking be made less than 7 days prior to arrival, the full amount is payable as deposit.

- Kindly forward proof of payment via e-mail or provide on arrival.

Key & breakage deposit:

- A key & breakage deposit is payable with the deposit.

- The amount depends on the unit.

- Keys will not be handed over under any circumstances unless the key and breakage deposit has been received.

- The key & breakage deposit is refundable by bank transfer within 5 – 7 working days after departure, once house has been checked and all found in order.

- Please note that the key deposit will be retained and additional charges imposed if more guests than booked for are found to be utilizing the premises.

- Please note that a cleaning fee may be deducted from the key and breakage deposit should a house be left with excessive dirty dishes and/or linen or any other unsatisfactory state.

- Please furnish the managing agent with your banking details on arrival for the refund.

- Please collect the keys from the accommodation office.

General:

- Please note that all the rental units are Self Catering therefore the managing agent ONLY provides a starter kit of toilet paper (one roll per bathroom), a small amount of washing up liquid and/or two dishwasher blocks and two rubbish bags.

- Please bring or buy your own wood.

- Unless otherwise stated, units are not serviced. If you would like to request a cleaner during your stay please contact the managing agent.

- This will be a separate arrangement, and cleaners can be paid directly in cash.

- During a longer stay, linen and towels will only be replaced after 7 nights, due to the current drought in the Western Cape. The house will not be serviced, only fresh linen provided.

- A booking will only be confirmed once the full deposit amount and key & breakage deposit have been received.

- The balance is payable by electronic fund transfer or credit/debit card 7 days before arrival.

- No keys will be handed over if full outstanding balance has not been received.

- The managing agent reserves the right to cancel & refund accommodation, or move guests to similar alternative accommodation should the need arise, for reasons beyond their control and not due to their negligence.

- The managing agent acts as an agent for individual owners of units and is not authorized to make or agree to refunds for any reason.

- Refunds will be made at the sole discretion of the rental property’s owner.

- In the event of a refund being authorized by the owner it will be subject to a 15% administration fee charged to the account of the guest. The guest consents to this deduction.

- Please note that the establishments let by the managing agents are not event venues, therefore large gatherings, parties, bachelors/ bachelorettes or spit braais are not permitted.

- There is an unofficial rule in Paternoster that everyone should be quiet after 22:00 at night.

- The managing agent would appreciate it if guests could adhere to this and respect the neighbours, failing which guests will be asked to vacate the premises.

- Bring along your own food, drinks, beach towels and wood.

Jurisdiction:

- All guests consent to the jurisdiction of the Vredenburg Magistrates Court in the event of any litigation that may result from this agreement.

- The managing agents legal costs will be charged as attorney & own client costs.

Check-in & Check-out:

- No check-ins will be entertained on Christmas day, Good Friday or New Years Day.

- A surcharge per hour or part thereof, will be charged for any arrivals later than check-in time as indicated.

- This surcharge is deductible from the Key & Breakage deposit. The guest consents to this deduction.

- Any unit that is not vacated by 10h00 will be subject to a surcharge fee per hour or part thereof, for each hour exceeding the check-out time.

- The surcharge is deductible from the Key & Breakage deposit. The guest consents to this deduction.

Security:

- As much as the managing agent would like to think the fishing village is a safe and friendly paradise, the reality is that this is South Africa and crime is everywhere.

- The managing agent would be failing in their duty to valued guests, not to point out that petty theft does happen when given the opportunity.

- The crime, which targets small high value items like wallets, cell phones, iPods, laptops, GPS’s, cameras and binoculars, is generally not violent.

- The managing agent strongly advises that all windows and doors are shut and locked and alarms armed when guests leave the unit unoccupied.

- Please also ensure that doors & windows are closed and locked at ground level and all vulnerable areas.

- Should the property have outside beams and stay/sleep functions, please take care to activate these at night.

- Also take valuables from your car into the house or lock in your boot.

- Often the property may be assessed by the door-to-door vendors (particularly those selling kreef/crayfish/shells) during the day.

- If you do purchase crayfish, rather do so at the fish market where no one gets close to your property.

- Remember that purchasing and being in possession of crayfish outside season is illegal and carries a severe fine.

- These simple measures should go a long way to safeguarding your personal belongings and possessions.