900 Green Market Place, City Centre

- The breakages deposit will only be used if there is damage to the premises or where the body corporate of the apartment or complex building institutes a fine to the owner of the apartment in lieu of disruptive behaviour by the guest.
- The Managing Agent shall scratch the clients credit card prior to the occupation period and shall only issue a payment against such scratching in the event that there are damages to the premises or a fine has been levied for disruptive behaviour.
- In the event of damage to the premises, clients will be notified in writing within 7 (seven) working days of their departure, following the occupation period, together with an invoice specifying the details of any claim.
- Damages are not limited to the breakages deposit and should any damage to the premises exceed the deposit amount, then the client agrees that they will be held liable for any additional costs over and above the breakages deposit.
- In the event of any breakages the Managing Agent will levy an administration fee, which the fee is non-refundable and may be deduced from the breakages deposit.
- Due to the high value investments attaching to the premises, the risk of lost keys, remote controls and access tags constitute a real security threat and breach, and accordingly any lost keys, remote controls or access tags will entail purchasing and programming these items. The client agrees that a lost key charge will apply and the applicable replacement cost for remote controls and access tags will likewise apply.
- Should the client wish to occupy the premises before this check-in time, they are advised to make special arrangements with the Managing Agent, which special arrangements may require an extra fee. No such special arrangement shall be considered/confirmed unless reduced to writing and signed by the Managing Agent.
- If a client checks in late, there will be a special fee raised.
- The arrival details and check in form must be forwarded to the Managing Agent prior to the clients arrival. Failure to do so will result in unnecessary delays for which the Managing Agent will not be liable.
- The client must contact the concierge as provided on the order form at least 45 (forty-five) minutes prior to their arrival to allow them to open the premises. Failure to do so may result in a delay of the premises being opened when the client arrives.
- Occupants are required to vacate the premises at the check-out time on the day of departure, failing which the Managing Agent has the right to charge the client for an extra day (or longer where applicable).
- In the event that that any occupant fails to leave the premises in accordance with clause above and causes the owner and/or Managing Agent to suffer damages, the Managing Agent reserves the right to claim damages from the client.

The client and/or other occupants shall:
- Only use the premises for residential accommodation purposes and the parking places only for parking of motor car/s.
- Keep and maintain the interior of the premises clean, tidy and in a habitable condition
- Take reasonable measures to protect the premises and all parts thereof (including all fixtures, fittings, appurtenances, appliances and keys) from abuse, damage, destruction and theft.
- Not place or leave any article or other thing in or about any passage, lift, stairway, pathway, parking garage, or other common part of the building so as to cause a nuisance or obstruction.
- Ensure that refuse does not remain on or outside the premises, save in the place provided.
- Not do anything which could damage the premises or render any insurance policy in respect of the premises void or voidable.
- Not contravene any of the conditions of the title of the premises or any of the laws, rules or regulations affecting owners, clients or occupiers of the premises.
- Abide by the body corporate rules and regulations, as stated in the printed copies left in each premises.
- Not make any alterations or additions to the premises, nor affix anything to the walls of the premises.
- Refrain from interfering with the electrical, plumbing, or gas installations or systems serving the premises or the building, except as may be necessary to enable the Managing Agent or its duly appointed agent to carry out its obligations of maintenance and repair in terms of the rental agreement.
- Not allow more than the specified persons as per the booking form to reside in the premises at the same time.
- Not sublet the whole or any part of the premises to any third party, nor may the client cede and/or delegate any of his rights or obligations under the rental agreement.
- Not keep any live animals or birds on the premises except with the prior written consent of the Managing Agent.
- Not hang washing in any visible place in or about the premises, or do or display anything else which causes the premises to appear unsightly.
- Take all reasonable measures to prevent blockages and obstructions from occurring in the drains, sewerage pipes and water pipes serving the premises.
- Ensure that all lights and appliances are not left on unnecessarily and switched off when leaving the premises. client is reminded that Cape Town is an energy saving conscious city.
- Not redecorate the premises unless written permission to do so is received from the Managing Agent or its duly appointed agent.
- Ensure that all doors and windows are closed and or secured at all times, and that all furniture including but not limited to outdoor chairs and umbrellas are secured and fastened, as Cape Town is a windy city.
- Not use any tobacco products or allow any other person to use tobacco products in or around the premises. No cigarette stubs may be discarded in the premises or on the communal property and stairs, nor be thrown from the premises windows onto the surrounding premises.
- Behave in a manner that is considerate to others. Disruptive behaviour caused by loud music and/or late night or early morning rowdiness will not be tolerated. If the occupants cause unreasonable annoyance, noise, distress, damage, crime or danger, the Managing Agent has the right to evict the occupants and impose a fine.
- Not arrange any parties or functions without the Owner/Managing Agents prior consent.
- Upon departure, hand over all keys (including remote controls) to the Managing Agent or its appointed agent. Any lost keys or keys not returned will result in lock and keys being replaced at the clients cost and will be deducted from the breakage deposit
- Allow the Managing Agent/Owner permission to enter the premises at any reasonable time on 24 (twenty-four) hour notice, to inspect the same in order to view the condition and state of repair thereof.

- The Managing Agent may further in its sole discretion cancel or terminate a clients booking in respect of the accommodation or any remaining part thereof in the event of any illness or the illegal or incompatible behaviour of the client. In such circumstances, the client agrees that they shall not be entitled to any refund. Any extra costs occasioned by such cancellation or termination as provided for in this clause shall be payable by the client on demand.
- The client is responsible for the cost of repairing or replacing all interior fixtures and fittings which may become broken or damaged.
- The client shall bear the costs of unblocking waste pipes/drains/toilet cisterns, if these are blocked and caused by the client, including (without limitation) by flushing down materials that cause blocking of drains.
- Should the client break or lose anything belonging to the owner, they must advise the Managing Agent so that the Managing Agent can arrange for a replacement or repair of the item, which shall be of the same standard and quality as the object lost or broken. The clients must not try to rectify the problem themselves by either purchasing a replacement themselves or attempting to repair the item. Any item found to have been replaced or repaired by the client without the express authority of the Managing Agent, in writing, shall be for the account of the client, notwithstanding that the item has been replaced or repaired.
- As the cost of cleaning is calculated on normal/average cleaning with regards to time and consumables, the Managing Agent can charge the client an additional amount if the fair usage policy pertaining to cleaning is misused.