27 Burnside, Tamboerskloof

- In order to make a booking, the managing agent requires 50% of the total property rental cost. No contract exists between us until the managing agent has received this amount plus guests signed and completed booking contract.

- The remaining balance must be paid by the due date, which is usually at least four (4) weeks before guests arrival. If the balance has not been paid by the required date, the managing agent shall be entitled to cancel guests booking and retain the full deposit.

- If guests booking is only made within four (4) weeks of guests arrival, guests will generally be required to pay the full rental payment at the time of the booking unless otherwise agreed and indicated by the managing agent.

- The managing agent requires a 10% security or breakage deposit. The security deposit will be held against the cost of any damage to the property or its contents, and any breakages or loss of keys and remote controls for any damages guests might incur during guests stay.

- This deposit will be refunded to guests via the same channel guests paid it three (3) days after departure (less the cost for any repairs).

- Cleaning is included in the rental rate and available from Monday to Saturday (except public holidays) with five (5) days of obligatory service. Any cleaning requests in addition to these five (5) days would require at least 24 hour notice to arrange. Sunday and public holidays are by prior arrangement only and at an additional charge. The cleaning service does not extend to personal laundry and cooking. Should this be required, this is at guests own risk, and please arrange directly with the housekeeper at an agreed rate.

- The rental cost includes electricity, water, council rates and levies, satellite TV, 20 gigs of wireless internet, pool cleaning and garden service. Linen, bath towels and beach towels, hairdryers and liquid bath soaps are provided.

- The managing agent will try to accommodate any reasonable request for an early check in or late departure but this cannot be guaranteed should previous guests be leaving the day guests arrive, or new guests arriving the day guests depart.

- The managing agent may ask guests for an additional fee payment to secure guests early arrival or late departure that might entail having to bring in extra staff to prepare the house. If this is important to guests, please request this prior to booking. There will be an extra late arrival and early departure fee should guests arrival be after 7pm and guests departure before 7am this is payable, in cash, to the person who will be checking guests into the property.

- Unfortunately, this property is not very child friendly and the issues of concern for guests with younger children are steep drops from the top patio and an unfenced pool without pool cover as well as an open staircase. Guests staying with children do so at their own risk and are urged to take all due care and attention during their stay. The managing agent does not accept any responsibility for any injuries on this property.

- The pool is to be used at guests own risk. It is not supervised nor equipped with safety net or a fence. It is not heated so is only suitable for summer swimming. This pool is cleaned every second week and while we will endeavour to arrange additional cleaning service if required during guests stay (excluding weekends and public holidays) the managing agent cannot always guarantee that the pool will remain completely clean during periods of extreme weather conditions.

- The wireless internet facility is free up to 20gigs and thereafter more can be bought. It is at the fastest speed the managing agent currently has available in South Africa and would seem slow to guests coming from a more first world country.

- Please note that this villa is situated on three (3) levels with outside stairs leading between them. Access from the garage is on level one. The living areas and bedrooms are on level two. The pool and poolroom is on level three.

- Only those persons named on the booking contract may use the property and under no circumstance may the total number of people sleeping on the property exceed the maximum number stipulated. The managing agent is entitled to request guests and guests party to vacate the property if this rule is not complied with.

- The person who signs the booking contract is responsible for the behaviour of everyone using the rental property during the rental period. If anyone in the party or any guest or invitee behaves in an unacceptable manner by any civilised standard, the entire party may be required by the managing agent to vacate the property without further notice.

- It is not considered acceptable behaviour to make excessive noise including playing music loudly especially between 11pm at night and 7am in the morning, and such behaviour will not be tolerated as this property is in a quiet residential area.

- Guests will be asked to sign a noise control agreement prior to check in at the villa. No access will be given to the villa unless the agreement has been signed. The purpose of this agreement is to ensure guests are aware of, and will adhere to, the noise restrictions at the villa between the hours of 11pm and 7am during the week and between midnight and 7am on weekends.

- This is a non smoking property and guests are kindly requested to refrain from smoking inside the rented premises. Ashtrays are provided for outside use so please do not litter the garden with cigarette butts. Should guests decide to smoke inside, guests breakage deposit will cover all charges for the air/furniture cleansing company. Should the managing agent not have had enough time to clean this before the next arrival, guests will also be charged for any refunds the managing agent has to give the next guests to ease their discomfort.

It is guests responsibility, and that of each of the persons named on the booking contract:
- To pay for any losses or damages to the property or premises, however caused (reasonable wear and tear excluded).
- To take good care of the property and leave it in a clean and tidy condition at the end of the rental period.
- To permit the property manager reasonable access to the property.
- Not to part with any possession of the property, or share it, anyone other than with members named on the booking contract.
- Not to cause an annoyance or become a nuisance to occupant of adjoining premises.
- NB: It is the responsibility of the person named on the booking contract to insure that the alarm is set and all exteriors doors and windows are closed every time the property is left unoccupied or when retiring for the night. Should there be a burglary and the alarm is not set, guests will be held responsible for all replacement and repair costs. Due to high velocity winds and unexpected rain, it is imperative that the glass doors and windows are secured properly when retiring or when leaving the premises as well as any outdoor cushions that have to be stored inside. They tend to fly away in the wind and guests will be held responsible if they are blown away.

- The property descriptions used on the web site or otherwise provided to guests are made in good faith and are believed to be accurate.

- If guests have any complaints and problems during guests stay, please let the managing agent know as soon as possible so that they can be remedied. However, the managing agent is not responsible for issues out of our control such as failure of the water supply, electricity, telephone and internet services, pool filtration, or any of the appliances.

- The managing agent will do the best to resolve any problems as soon as possible once notified of them. The managing agent must stress the importance of bringing complaints or problems to our attention as soon as possible during guests stay as the managing agent cannot be expected to help if guests only notify us following guests departure.

- In the event that guests vacate the property without our notification during the rental period, guests will lose any rights guests might otherwise have had to compensation.

- If any one of these conditions is breached by any of the persons named on the booking contract or any of the guests or invitees, the managing agent reserves the right to enter the property and terminate the rental agreement with immediate effect.

- The managing agent do not accept liability for any act, neglect or default for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which any of the persons named on the booking contract or any of their guests or invitees may suffer or incur arising out of, or in any way connected with, the property rental.

- All guests are strongly advised to arrange comprehensive insurance against travel and other related risks as any loss or damage including theft of personal items cannot be claimed against the property insurance. It is the responsibility of the persons named on the booking contract and those accompanying them to fully insure their personal items and also to keep the property secured by setting any alarm and securing all doors, windows and gates when going out.

The person who completes the booking contract certifies that:
- He or she is authorised to agree to these conditions on behalf of all persons named on the booking contract, including those submitted at a later date.
- The signatory is over eighteen years of age and a member of the party intending to occupy the property.
- He or she takes full responsibility for any persons occupying the property during the booking period.

- South African law shall govern the validity, construction and performance of these conditions. It is agreed between the managing agent, and the person named on the booking contract, that any dispute shall be subject to the exclusive jurisdiction of the South African Courts.